Shipping Policy

Thank you for choosing Candlejet. Each candle is hand-poured with care and prepared specifically for your order. Please allow up to 3 business days for your order to be prepared before shipment.

Once your order has shipped, you will receive a confirmation email with tracking information.

During new collection launches, holidays, or promotional periods, processing times may be slightly longer. Shipping times vary depending on your location and the shipping method selected at checkout.

Once your order has been handed to the shipping carrier, Candlejet is not responsible for shipping delays caused by weather, holidays, carrier issues, or other unforeseen circumstances. Candlejet currently ships within the United States and selected international destinations.

International customers are responsible for any customs duties, taxes, or import fees required by their country. If your order arrives damaged, please contact us within 48 hours of delivery at hello@candlejet.com and include photos of the damaged product and packaging.

If your package is lost in transit, please contact us and we'll work with the shipping carrier to help resolve the issue. Custom, wholesale, and event orders require additional production time.

We kindly request a minimum of 30 days' notice, depending on the size and complexity of the order.

If you're interested in a custom project, or have shipping questions, please contact:

hello@candlejet.com 
Every Candlejet order is carefully packaged to ensure it arrives ready to be gifted or enjoyed.

Custom, event, and wholesale orders require a minimum of 30 days' notice. Larger orders may require additional production time.