Refund Policy

We accept returns on unused, unburned products within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and unburned

• Be in its original packaging

• Be in the same condition in which it was received

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
 

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We'll gladly replace the item or issue a refund when appropriate.
 

Once your return has been received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.
 

The following items cannot be returned:

• Burned or used candles

• Custom or personalized orders

• Wholesale orders

• Gift cards

• Sale or clearance items (if applicable)
  We currently replace items only if they arrive damaged or defective. If you have questions about your order, please contact us before initiating a return. For return or refund requests, please contact:  hello@candlejet.com
  
  Our goal is for every Candlejet experience from unboxing to the final burn, to reflect the care and craftsmanship behind each destination-inspired collection. If we can make your experience better, we'd love to hear from you.